Privacy Policy

**Last Updated: November 8, 2025**

ServiTec (“us,” “we,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

## 1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the website includes:

### Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you request a quote or contact us.

### Derivative Data

Information our servers automatically collect when you access the website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

### Data from Security Systems

If you engage our monitoring or CCTV services, we will collect data as required to perform those services, including video and audio recordings, access logs, and alarm event data. This data is treated with the highest level of confidentiality and is governed by your Service Agreement.

## 2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

– Create and manage your account.

– Email you regarding your account or order.

– Fulfill and manage purchases, orders, payments, and other transactions related to our services.

– Provide you with a quote for our services.

– Respond to your inquiries and offer support.

– Monitor and analyze usage and trends to improve your experience with the website and our services.

– Provide and deliver the services you request, process transactions, and send you related information, including confirmations and invoices.

– Respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

## 3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

Specifically, we may disclose your information:

– **By Law or to Protect Rights:** If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

– **Third-Party Service Providers:** We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

– **Business Transfers:** We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

## 4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

## 5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

For data collected via our security services (e.g., CCTV footage), retention periods will be specified in your Service Agreement.

## 6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

– The right to access – You have the right to request copies of your personal data.

– The right to rectification – You have the right to request that we correct any information you believe is inaccurate.

– The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

– The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

– The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

– The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us.

## 7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.